The privacy policy has been updated to comply with the EU / UK General Data Protection Regulations (GDPR) of May 2018.
INFORMATION WE COLLECT
Contractual information
Some information we are contractually obliged to collect. When you make an enquiry or a booking with us we collect the lead contact name, their address, email address and telephone number(s). We will use your contact information to send you confirmation of the booking and for more details on how to find us and other information you may find useful for your stay.
We are legally obliged to retain this information for a set period, currently 7 years. After that period you may ask for the information to be deleted.
We also collect additional information to help provide guests with a better experience; typically number and type of dogs, names of other people in the party, any personal preferences. We may collect other notes during your stay. You can ask for this additional information to be deleted immediately after your stay.
We also generate paper lists for the housekeeping team so they know how to prepare each property for the next guests. These lists just contain names and the number and size of dogs.
How the information is stored
This information is held on paper and computer records in the business premises, which are locked when vacant. It is not passed to any third parties, except when required to by legal authorities.
Who holds and has access to the data?
Only the business owners (Brian Abbott and Dawn Spiteri) have access to this information.
Marketing information
We like to stay in touch with guests and other interested people and send the occasional email to people who have given us their express permission. The distribution list for this activity is managed by our marketing partner (Altroy Ltd) who in turn use a secure service called MailChimp.
We have an agreement with our marketing partner that reflects this privacy policy. Neither we, our marketing partner, nor MailChimp will pass your details onto any third party, unless requested by legal authorities.
You may change your preferences or unsubscribe at any time.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please contact us via any of our contact methods.
Cameras
We have WiFi cameras looking at public areas including car parks. None of the cameras are pointed at the guest bedrooms, door or windows. We use these cameras for the security of our persons, dogs and property of ourselves and our guests and visitors.
The data is recorded securely online and is only kept for 10 days, unless required for evidence of possible criminal activity.
The only people to have access to this data are the owners. The data can only be accessed via the company computer in a secure office.
Cookies
This website uses cookies to collect standard internet log information. This information is used to track visitor use of the website and to compile statistical reports on website activity only. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
Featured Guest Reviews Policy.
At Bed & Basket, we believe genuine guest experiences help future guests choose the right holiday for themselves and their dogs.
Our Approach & Featured Reviews
The reviews displayed directly on our website are a curated selection of genuine feedback received from our guests. We highlight selected reviews to give prospective guests helpful information about our barns, facilities, customer service, and overall experience, including details on dog-friendly features, the enclosed gardens and local area.
These highlighted entries are intended to showcase key features of our stay and do not represent a complete feed or aggregate rating of every review we receive.
We generally do not highlight comments that focus on temporary external circumstances outside our control, such as roadworks or weather.
Third-Party Review Platforms
To view all unedited, independent guest reviews and overall feedback submitted directly by verified customers, we invite you to visit our listings on third-party platforms [TripAdvisor or Google Reviews]. These independent channels operate their own review collection and moderation systems, offering a complete view of guest experiences outside of our website’s curated features.
Authenticity & Verification
All featured reviews are genuine entries from verified guests who have stayed at Bed & Basket. We do not buy, generate, or publish fake reviews, nor do we alter the original meaning of any guest’s feedback.
Where reviews are taken from our handwritten guestbooks, we aim to display an image of the original handwritten entry alongside a typed transcript for ease of reading. Transcripts accurately reflect the original wording, though minor corrections for clear spelling, punctuation, or formatting may be made without changing the sentiment or meaning.
Reporting a Concern
If you believe any review featured on our website is inaccurate, misleading, or does not reflect a genuine guest experience, please contact us. We investigate concerns promptly and will amend or remove any content that fails to meet our accuracy and authenticity standards.